FAQs

How do I place an Order?

Orders can be placed only online, by selecting the product of choice, adding it to your cart and checking out using Paypal, Apple Pay or Credit Card.

What Payment Methods Are Accepted?

We accept PayPal, Apple Pay and Credit Card.

Do You Ship Internationally?

Yes, we ship to most countries in the world. When checking out, choose your country and enter your zipcode to calculate the shipping costs.

How long does the shipping take?

All orders take between 3-10 business days for processing before being dispatched.

How much does the shipping cost?

We pay for the shipping, so no extra costs will be charged for shipment.

How do I return an item?

To return an item, please send a return request to merch@kops.com within 30 days of receiving the product. Items must be unworn, unwashed and still include original tags and packaging. This option is only available for orders from The Netherlands.

I filled in the wrong address, what to do?

If you accidentally placed an order to the wrong address, please send an e-mail to merch@kops.com as soon as possible. If the product has not been shipped yet, the address can still be corrected.

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